Guides

Voicemail & call forwarding, sorted

Getting carrier voicemail out of the way is the first thing we do with every new customer, and every carrier does it differently. These are the notes we'd otherwise be reading down the phone to you.

Each carrier page is checked against that carrier's own help page, and we only publish one once we've read it. Nothing here needs you to be a customer.

Start here

• Does call forwarding work on prepaid in Australia?Short answer: yes. The thing that actually stops missed-call forwarding on a prepaid service is almost never the plan — it is voicemail answering first. How to check yours in ten seconds.
• What an AI receptionist actually costs in AustraliaReal published prices, what the setup fees look like, and why the headline monthly figure tells you almost nothing until you know what the plan is actually metering.
• AI that answers the phone vs AI that texts backNearly every AI receptionist in Australia answers the call in a synthetic voice. Texting the caller back instead is a different trade-off — here is an honest look at where each one wins.
• Call forwarding codes for Australian mobilesThe conditional call-forwarding codes that work on Australian networks, what the two dial formats are, how to check what your number is currently doing, and how to undo it.

Turn off voicemail, by carrier

Prepaid or postpaid — the steps are the same either way.

• Telstraown network
• BoostTelstra network
• ALDI MobileTelstra network
• Optusown network
• amaysimOptus network
• Vodafoneown network
• felixVodafone network
• KoganVodafone network
• LebaraVodafone network

Carrier not listed? The generic code ##004# clears no-answer diversions on most Australian services, and *#61# tells you what yours is currently doing. We add carriers here once we've checked their documentation properly.